This practical module covers the work areas for good communication at work. Possible contents are: Written communication: E-mails, memos, circulars, letters etc. Oral communication: Telephoning: Establishing contacts, asking questions etc. Face to face communication: Meetings Welcome, introduction & farewell Chair, structure & assignment of tasks Explanation of documents & graphics Negotiations & agreements Small talk, establishing and maintaining business relationships Supplementing the course content with intercultural skills